KLM Catering Services Schiphol(KCS) prepares and delivers 45,000 meals per day for 12 airlines, 350 flights and 50 different types of aircraft. The 1,350-person company is a subsidiary of KLM Airlines, and is the catering company for KLM, KLM Cityhopper, KLM UK, as well as for Northwest Airlines, Kenya Airways and Cyprus Airways. Besides meals and beverages, KCS also manages non-food supplies such as sales trolleys, board supplies and navigation bags to the private airport lounges in Schiphol Airport.

KCS needed to optimize the speed of their service delivery, maintain consistent delivery performance and product quality, increase productivity levels, and control cost.

By implementing a solution, based on Quintiqsoftware, Ab Ovo helped KCS to improve its delivery performance from 98% to 99,5%. In addition, the project has allowed KCS to improve the utilization of its materials, increase productivity, and to improve the structuring and management of commercial agreements with their customers.

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