Home › Consultancy › Markets › Care
Care
In recent decades homecare has changed enormously in the Netherlands. Central government is increasingly intervening, leading to more centralized rules and more structure. The government, with overall responsibility for financing homecare, is striving to control costs by introducing more rules, procedures and guidelines. However, as well as practical help clients expect something else: personal attention, respect and someone who has the time to listen to them. These expectations clash with the rules, procedures and guidelines introduced by the government. Homecare organizations must meet the needs of their clients and deal with the government’s demands at the same time. This requires investment in new management models, smart back office processes and improved (operational) service. The optimized and efficient deployment of ICT plays a crucial role when dealing with these challenges.
Ab Ovo supports homecare organizations to achieve efficient and optimized operational processes, always with the client’s requirements as a key principle. Customer intimacy in the front office, supported by efficient and smart back office processes. Defining both Key Performance Indicators (KPIs) and a business case within the framework of the corporate vision is the starting point for any change process. Ab Ovo is always focused on those improvement measurements that contribute directly to the competitive position. Defining and prioritizing the right measurements requires knowledge of care processes and insight into the management of homecare organizations. But the efficient and sound execution and introduction of these measurements is as least as important. Ab Ovo’s project management approach focuses on carrying out projects within fixed deadlines and financial limits, taking into account the many - and often contradictory - interests of all those concerned.
Ab Ovo believes that one of the key challenges for homecare organizations lies in the area of planning. An efficient planning process increases the productivity and lowers the overhead cost resulting in an improved business result; which is essential in gaining the competitive edge you need to stay successful in the future. Ab Ovo is a market leader in this area and has built up an impressive track record in developing and implementing optimization and advanced planning solutions.
Directly to
Downloads
